Gravity Defyer Reviews

Based on 21 customer reviews and online research, gravitydefyer.com has a consumer rating of 2.4 out of 5 stars, indicating that most customers are not satisfied with Gravity Defyer.

2.4 / 5.0

21 Reviews

5 Stars(5)

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4 Stars(0)

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3 Stars(3)

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2 Stars(3)

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1 Star(10)

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How would you rate Gravity Defyer?

Customer Reviews (21)

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Christina Dean
Posted on 06/15/2021
Please read! I will never purchase anything from gdefy again!

I purchased my gdefy black leather slip on shoes in March, it's now June and both backs of the heels have worn threw the material to the rubber core. The company is willing to send me another pair of the same shoes and I would be responsible for the postage. I just wanted to send the shoes back and get a refund since it's obvious to me it's a manufacturing defect they haven't corrected. They were rude and just talked over me when I asked for my money back. I'm 57 yrs old and have many pairs of shoes, this has never happened with any other shoes I've ever owned in my entire life. I can't figure out how to download a photo from my phone to my computer

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Guest
Posted on 06/02/2021
Incredibly Poor Customer Service

I used to be a devoted customer of Gravity Defyer, but not anymore. Earlier this year, I received an e-mail indicating an online sale and I ordered 3 pairs of shoes. When I received the shipment, I only received 2 pairs. I called Gravity Defyer to advise of their mistake and spoke with a very unpleasant employee who said that they would send me the shoes in a standard method, not expedited. When I had all 3 pairs, I unfortunately had to send one back, due to it being the wrong size. It has now been almost 2 months and I still do not have my shoes! I have called the customer service center multiple times and they have no answer as to why I have not received my shoes. The mangers at the company will not return messages or phone calls, which shows that they could care less. I will never shop with them again and I would not recommend them to anyone.

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Isaiah Patterson
Posted on 05/23/2021
Horrible/no customer service

I will never buy from them again. One of 2 prs of shoes I bought (Nova) wouldn't even feet my left foot though I went a full size up. I returned with proof of their receipt a week ago. When it was not acknowledged, I wrote to Customer Service twice -both unacknowledged. I can't review Nova because I bought them as a Guest with an auto-generated password. I have contacted my credit card company to dispute the charge. I would NEVER recommend this company to anyone.

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George Watts
Posted on 05/03/2021
They are running a scam. Do not buy shoes from them

I purchased the shoes, wore them in my house as recommended by them and returned shoes because they were making my heel injury worse. I had possession of them for 10 days. They were shipped back and received by GD. Twenty days later I contacted them and asked about my credit. I got an email that they were in "not like new" condition and so would not do a refund but told me they would give me a credit to purchase their products. These were the most expensive shoes I had ever purchased. Conveniently they had no phone number in the email to make the process more difficult, no photo to support their claim and the store credit was impossible to verify because I had checked out as a guest shopper. They are running a scam. Do not buy from them.

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Danny Evans
Posted on 05/02/2021
Terrible Customer Service

They ship fast but if you have a return, beware. I bought two pair and needed to exchange one pair and get a refund for the other. They received my returns over three weeks ago and I've made numerous attempts to call them and still have not received my exchange or refund.? Buyer beware.

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Ron Steward
Posted on 04/07/2021
ION G Defy shoe

These are the cheapest made shoes I've ever seen! I bought them mid January & its now beginning of April & the sole is detected on the bottom of one shoe. There is a hole on top of shoe already in other shoe! They help NONE whatsoever with my back pain! I have owned $30 shoes better than these! Dont waste your money! I wouldn't give one star for rating on these shoes but it makes you click one at least!

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Suzanne Young
Posted on 03/10/2021
Foot sliding to front side of foot went numb

About the exact right size 9 feet keep sliding to the front of shoe causing my toes to crunch and hurt my right feet right side of my foot went numb she'll help me walk better she'll help me with all the pain from flat feet and pttd but the sliding to the front of the shoe and making my side of my feet go numb can't wear them
II can't wear them

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Noah Harris
Posted on 02/07/2021
Great company, great shoes

I love this company. Their shoes are awesome for any kind of foot issues. Their turnaround is quick. Prices are a bit high, but for a good sneaker and helpful health issue shoes, I feel they are in a good range. I have the Clara (I like it, and it helps my heel issue), and have the G-defy walker shoe. I just ordered another pair, and can walk for miles in comfort. Their return system is a bit weird, you have to do it by the insert that comes with your shoes and return. No online returns. But, that aside, I certainly would read any reviews and plan your purchase by good research.

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Logan Caldwell
Posted on 01/14/2021
Falls apart in 6 months - poor manufacturer customer support

At first, I loved these shoes! They come with extra insoles to tailor the fit better to your foot. They are very comfortable and relieved my pain on walks. However, after 6 months of minimal wear (I walk 1-2 miles a day 3 times per week) the inside of both shoes are tearing apart. I attempted to reach out to the manufacturer regarding this issue & they pointed me back to Amazon as the seller/vendor. Amazon said the return window had closed after 30 days of purchase. Too bad as I would have continued to purchase these shoes for years to come. Way too expensive to be falling apart at 6 months with minimal walking. Would not purchase again due to poor manufacturer customer support.

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Lorraine Martin
Posted on 11/22/2020
Is china making these now?

I bought my first pair of Gdefys a couple years ago and wow, they instantly made my feet feel better. The 9-1/2 xw was roomy and felt like I was walking on air. I wore them daily and they lasted a long time. I told my wife how great they were and we both bought a pair when mine wore out. They were great too. Now in mid-2020 we bought replacement shoes and they are crap! I went to a 10Xw and they are tight both in length and width. The back keeps breaking down and following my foot down into the shoe. They are nowhere near the quality and comfort of our previous Gdefys. We are going to take a drive down to their Huntington Beach store and see what's up or at least show them these current shoes. I hope they haven't cheapened their manufacturing because the first couple pairs were magic in their comfort.

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Vanessa Sullivan
Posted on 09/14/2020
High priced little help

Felt good for a few weeks but after that being on my feet for more then 5 hours the pain starts coming back and I change in to another pair of shoes would never buy again. Helps a little and very high priced

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Kathy Riley
Posted on 09/07/2020
Bad company

Bought a pair of shoes for plantar fasciitis and tried them for a week. OK for the pain but bad for my neuropathy so I sent them back for refund which was denied for them not being "like new". How can you know if the shoes will work if you don't wear them and I did not get them dirty. Total rip off; be warned.

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Gravity Defyer Questions & Answers

Leslie Rodriguez

Posted on 05/24/2021

Helpful

Send them back using their label or a FedEx or Ups label. But keep proof and request the delivery company to send you proof they received it. I still have not received acknowledgement, a refund, or responses to 2 emails to customer service.

Sylvia Ross

Posted on 05/24/2021

Helpful

Good question. It's more like no customer service. Completely nonresponsive to return and request for refund.

Eleanor Collins

Posted on 05/24/2021

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It should. It's the worst online buying experience I've ever had. I have proof of everything, but they haven't responded to emails or refunded my return. I'm now relying on my credit card company. Awful customer (non-)service.

Stephen Ramirez

Posted on 02/05/2020

Helpful

They did for me. I wear a 13 EEEE NB 990 in the Gravity Defyer I took. 13 XW -both fit me

Joy Prescott

Posted on 11/09/2019

Helpful

I would say maybe a little big. They fit good when my feet were swelled. After swelling down they were a little loose.

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